Refund Policy
Last Updated: June 20, 2026
At StillPawMD, your pet's comfort and your satisfaction are our priority. If you're not completely satisfied with your purchase, we're here to help.
30-Day Money-Back Guarantee
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return:
- Your item must be unused or only lightly used.
- The product must be returned in its original packaging whenever possible.
- Proof of purchase (order confirmation or receipt) is required.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the item
- Photos of the packaging (if applicable)
We'll arrange a replacement or full refund at no additional cost.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Used refill bottles
- Gift cards
- Final sale or clearance items
- Products damaged due to misuse
Refund Process
Once your return is received and inspected, we'll notify you by email.
If approved:
- Refunds are issued to your original payment method.
- Processing typically takes 5–10 business days, depending on your bank or card provider.
Return Shipping
- If the return is due to our mistake (wrong, defective, or damaged item), we cover return shipping.
- For all other returns, customers are responsible for return shipping costs.
Contact Us
For return requests, please contact our customer support before sending any items back.